Gold Standard Certification
Thatch Caye, a Muy’Ono Resort is proud to have the Gold Standard Certification. We’re ready to host you when the international airport reopens on October 1, 2020!
Rescheduling Due to COVID-19 at Muy’Ono Resorts
Muy’Ono Resorts place the highest priority on the health and well-being of our guests and employees. We continue to monitor the updates from the Belize government, the CDC, and the WHO. We will continue to update our policies and procedures according to the latest information. All Muy’Ono Resorts have taken extensive precautionary measures to ensure the safest environment possible, including increasing sanitary procedures and providing employee support.
We understand that travel flexibility is very important during this time, so we’ve made updates to our policies as follows: any individual bookings (new or existing) for stays at any Muy’Ono Resort scheduled from now and October 1, 2020 (including non-refundable reservations) may be re-booked at the same resort for a future stay anytime until October 31, 2022 (excluding Holidays). For further questions regarding upcoming reservations, please contact the resort directly. *Please note: fishing packages have a slightly different policy, please contact info@bluehorizonbelize.com for more information.
For more information about Coronavirus (COVID-19), please visit the websites of the Centers For Disease Control and World Health Organization, or your local health department.
Introducing: Ultra Flexible Cancellation Policy
With the increased uncertainty of what the future holds, we've implemented a new ultra flexible cancellation policy. This new rate allows for fully refundable cancellations up to one week before you’re scheduled to arrive. It is valid for reservations until November 30, 2021 (excludes Christmas through New Years bookings).
Enhanced Sanitation Procedures
OUR COMMITMENT TO CLEANLINESS AND HYGIENE
Muy’Ono Resorts always take great pride in maintaining the highest standards of cleanliness and hygiene. In response to COVID-19, we have increased the frequency with which our public areas, guest rooms, and facilities are deep-cleaned and disinfected, using hospital-grade disinfectants. We also offer hand sanitizer throughout the property for guest and employee use.
PROCEDURES & PROTOCOL
Employees: All employees are required to take their temperature before reporting for duty. Any employees exhibiting or exposed to any illness will be instructed to stay home. We require all illness-based absences to continue until a sufficient quarantine has been completed according to CDC guidelines and individual healthcare physicians. All employees will wear face masks while on-duty.
Communication: Constant communication with local public health officials to provide real-time updates to all guests and employees.
Hand Hygiene: The importance of hand washing is being communicated to employees daily and is vital to keeping guests and employees healthy. Each resort is stocked with supplies to support healthy hygiene practices.
Guest Rooms: Our employees follow CDC COVID-19 approved cleaning and disinfecting protocols while using hospital-grade disinfectants. Rooms are deep cleaned after guests depart and prior to the next guests' arrival, with particular attention to frequently touched surfaces.
Public Spaces: All Muy’Ono Resorts have increased the frequency of disinfecting these areas with a focus on the frequently touched surfaces and areas like guest entrances, lobbies, and common gathering areas. Hand sanitizer will be available for guests to use in all public spaces. All public seating will be placed 6 feet apart.
Back of House: We have increased sanitation procedures in the spaces where employees are behind the scenes to help make your stay the best it can be. All back of the house, including kitchen staff, will wear face masks and gloves.
IN THE CASE OF AN EVENT
If we are alerted of a case of COVID-19, we will immediately partner with our public health officials and follow the procedures and protocol to ensure guests and employees are not affected. We will implement extreme disinfecting procedures of the common areas on the hotel grounds as well as areas we know the individual has been to during their stay.
BEFORE YOU TRAVEL
Check the CDC’s Travelers health notices for the latest updates and guidance for each country you plan to travel to.
We recommend all guests purchase travel insurance to protect you and your family from the unexpected before and during your trip. Muy’Ono Resorts are proud to partner with Generali Global Assistance. To learn more about Generali and to add it to your trip, click here. When entering the total trip cost, please enter the total for all lodging, tours, or transportation purchased through Muy’Ono Resorts and Muy’Ono Adventures. Generali Global Assistance offers a 10-day free look and can only be purchased up through the date of your final payment. For more information visit Generali.
Now Open for Local Business!
The Placencia Resort, Hopkins Bay Resort, and Brisa Oceano Resort are now open for local business with rooms starting at $165 BZD. We’ll be operating at a self-imposed decreased capacity with open-air dining, following government guidelines. We can’t wait to welcome you to paradise. Call (501) 822-1272, email reservations@muy-ono.com, or fill out the form below to make your reservation.